What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of ฿ 2,200.There is a delivery charge of 80 THB for orders below 2,200.

 

What is the delivery time?

Your order will be processed in 1-3 business days to be ready for delivery.

Your order will be delivered within 4 – 7 business days depending on your delivery location.

Please note that slower delivery may be expected for orders placed during public holidays or when we are inundated with high-volume orders.

To track your order, please input your tracking number here.

Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Thailand. All deliveries must be signed upon receipt.

 

 

Public Holidays and distribution centre closures?
 

Please note our distribution center(s) are closed on public holidays in Thailand. For orders placed on, or the day before one of these dates, processing time will be extended by 5-7 working days.

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and when we are inundated with high-volume orders.

 

Thailand
2019
Date Public Holiday
1 January New Year's Day
5 February Chinese New Year
19 February Makha Bucha Day
8 April Substitution for Chakri Memorial Day (April 6)
15 April Songkran Festival / Thai New Year
16 April Substitution of Songkran Festival / Thai New Year
17 April Substitution of Songkran Festival / Thai New Year
1 May National Labour Day
6 May Holiday in an occasion of the Royal Coronation of H.M. King Maha Vajiralongkorn
20 May Visakha Bucha Day
3 June H.M.Queen Suthida Bajrasudhabimalalakshana’s Birthday
16 July Asanha Bucha Day
29 July Substitution of H.M. the King's Birthday ( July 28th)
12 August H.M. the Queen's Birthday
14 October Substitution of The passing of the late King Bhumibol Adulyadej ( Rama IX)(October 13th)
23 October Chulalongkorn day
5 December H.M. King Bhumibol Adulyadej's Birthday/Father's Day
10 December Constitution Day
31 December New Year's Eve

 

 

How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

 

 

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

 

Here are some reasons your delivery might be late:

 

Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.

 

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

 

 

 

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.

 

 

 

Can I deliver goods out of Thailand?

Our online shop will only ship within Thailand

 

 

 

What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

 

 

 

Prices and Payments

We put our best effort to provide you with full and correct details of goods, descriptions and prices, but errors may be found. If we found any error in prices of goods, we will inform you as soon as possible and let you make your own decision as to whether you confirm your purchase order at the correct price or cancel your purchase order. If we cannot contact you within seven business days, your purchase order will be deemed cancelled. In such case, if you have made full payment for your purchase order, you will receive a refund in full. We are not bound to comply with your purchase order if prices shown on this website is incorrect (even though after your purchase order have been accepted).

 

 

 

Right to Purchase Goods

We reserve our rights to limit the quantity of certain items to be purchased by each customer as specified on our website. If we found any purchase order exceeds the limit, we are entitled to cancel such purchase order without prior notice and you will receive a refund in full through your payment channel.

 

 

 

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us via

1) Live Chat:chat Look out for this icon on the bottom right of your screen.

*Available only when our customer service agents are not currently attending to other customers

2) Call at: 1800012805

 

Our advisors will be happy to assist you.